“An informed client is a happy client” – (Milton Koumbatis)

As you might have learnt fraudsters have identified the conveyancing process as a potential source of income. What they are doing is hacking into the mail accounts of buyers and sellers of properties, fraudulently generating correspondence pretending to be one of the parties involved in the transaction and providing false bank details for payments which might be due. To fight this practice and protect you, we have acquired two tools.

• The first is the certification of all our emails sent by ordinary email accounts, such as Outlook.  In other words a small rosette emblem appears on all our mail which guarantees that the mail comes from us and that there has been no tampering with the content. You can obtain further information about the certificate at this link: Information Guide to Email Certification
• The second is a program called GhostTracker.

GhostTracker is an online secure platform which serves a number of purposes including:

• keeping you updated on the progress of the property transaction;
• allowing for the sending and receiving of secured messages and attachments between us (active from 2 December 2016).

Once we have received your transfer or bond instruction, you will receive an email from us via GhostTracker inviting you to log in via the internet to GhostTracker and initiate access to your account. Please ensure that you do this without delay so that you may benefit from totally secure communication between us. In this regard we will communicate sensitive information via the GhostTracker System.

GhostTracker will also be sending you a weekly report on the current status of your property transaction to keep you well informed.